TO ERR IS HUMAN…
They say it’s a human tendency to make mistakes. Well, yes, we do. But have you ever looked into the depth? Why do these mistakes happen? Lack of knowledge, bad decision making, poor communication there can be several reasons behind one error. That brings us to the problem’s challenges!
REDUCE HUMAN ERRORS
Get one human who accepts mistakes?
UNDERSTAND ERROR GRAVITY
Are there ways to benchmark how big blunder one makes?
LEARN FROM ERRORS
Who knows what is right and what is wrong?
AIM FOR ERROR FREE FUTURE
Errors on any project, how can they be eliminated?
PROBLEM SOLUTION IDEA
Kaizen was established keeping in mind the concept of combining the Constitution of India and Maslow’s Hierarchy of needs.They both are very different ideologies. But after brainstorming, we came up with the conclusion that theyperfectly blend to bring out the prominent problem solutions.
As we realized, SOPs and learning sheets have a proper structure, and they work abidingly. Like a country follows its constitution to have a systematic threshold, these rules and principles are followed. Enduring, they have a compiled knowledge we thought Maslow’s theories would pair with the constitution to motivate us towards self-improvement.
KNOWLEDGE MANAGEMENT SYSTEM
Collection of all SOPs and Checklists to repository
Easy accessibility of knowledge through key aspects like:
Identify key contributors (HR Resource) like:
Error Reporting User
Identification of core issue areas that need to be addressed. Example:
Standardizing error reporting through three different concepts.
Issue Resolving System
Structuring the erros through extended documentation using tools like:
5 WHY Analysis
7 Steps of Scientific Methods
Ishikawa/Fish Bone Diagrams
CA/PA – Short and Long Term
Setting workflow and structure of information and knowledge flow.
Rewards and Recognition.
Setting a Business Excellence team to implement and execute the idea to its core with timely reviews and audits.
- What-How-Why or Why-How-What approach
- Identify generalizations
- Fact-Finding/No Assumptions
- Never reinvent wheel unless required
- Lesser is better/Don’t over complicate solutions
- Theory of relativity and relative perception
- Forward and Backward Thinking
- Identifying Root Cause – 5 Why Analysis
- Possible Solution
- Cost to Benefit Analysis
- Plan Implementation
- Implement and Measure
- Evaluate and Approve
THE CURRENT STATUS
We have already discussed the errors, the challenges, and the knowledge management system. Still, as mentioned above, the human tendency will not change. But at least when we have a learning sheet handy, the same mistakes will be avoided from repeating. Preferably, we will be prepared for many upcoming challenges.